AI Chatbot 24/7
AI Chatbot hỗ trợ vận hành 24/7: Tra cứu SOP/WI realtime, Troubleshooting guided flow, Training on-demand, Incident reporting, Knowledge base RAG (Retrieval-Augmented Generation) từ tài liệu nội bộ. Tích hợp Zalo, Teams, Slack, Web widget.
Tính năng chính
- RAG Knowledge Base: PDF, Word, Excel, Video
- Multi-language: VI, EN, JP, CN, KR
- Guided Troubleshooting: Decision tree flow
- Voice input/output (STT/TTS)
- Zalo OA, Teams, Slack, Web widget
- Analytics: Top queries, Gap analysis, Satisfaction
- Human handoff: Escalate to expert khi cần