Khóa học nền tảng Six Sigma Foundations

Course details

Learn how to apply Six Sigma to drive improvements in the performance of your processes, products, and services. MBB. Mr. Diệu explains the fundamentals of Six Sigma—a customer-focused, data-driven approach to improvement. He’ll go over the basic concepts, including critical-to-quality (CTQ) requirements, variation, defects per million opportunities (DPMO), the roles and belts of Six Sigma professionals, and the criteria for identifying Six Sigma projects successfully. The rest of the course walks through the five phases of Six Sigma DMAIC—Define, Measure, Analyze, Improve, and Control—and the steps, data, and key deliverables involved in each phase.

Learning objectives

• What is Six Sigma?
• Key concepts such as Y = f(x) and sigma level
• Selecting Six Sigma projects and team members
• Planning in the Define phase
• Gathering data in the Measure phase
• Analyzing data in the Analyze phase
• Evaluating solutions in the Improve phase
• Developing a control plan in the Control phase

Contents I. Introduction to Six Sigma – What is Six Sigma? – An overview of DMAIC – Key roles of executives and champions – Levels of expertise – Chapter Quiz (4 questions) II. Key Concepts in Six Sigma – Critical to quality metrics – Variation and the normal curve – Defects per million opportunities – Sigma levels – Chapter Quiz (4 questions) III. Selection of Six Sigma Projects – Identify potential projects – Select the Six Sigma team – Chapter Quiz (2 questions) IV. Define Phase – Steps in the Define phase – Problem and goal statements – Complete the project charter – How to use SIPOC diagrams – Chapter Quiz (4 questions) V. Measure Phase – Steps in the Measure phase – How to map the current process – Plan for data collection – Types of data and graphs – Measurement system analysis – Process capability and sigma level – Chapter Quiz (6 questions) VI. Analyze Phase – Steps in the Analyze phase – How to use the cause-effect diagram – Introduction to hypothesis testing – Data collection in the Analyze phase – How to analyze graphs and charts – How to analyze process maps – Chapter Quiz (6 questions) VII. Improve Phase – Steps in the Improve phase – Generate, evaluate, and select solutions – Reduce the risk of failure through FMEA – Mistake proofing – Pilot test and implement – Chapter Quiz (5 questions) VIII. Control Phase – Steps in the Control phase – How to use SPC charts – The control plan – Chapter Quiz (3 questions) IX. Conclusion – Engage in Six Sigma projects